Privacy Policy

Privacy Policy 

This Privacy Policy explains how, Inc.  (“Mind Mastered”, “we” or “us”) collects, uses, and  discloses information about you when you access or use  our websites, mobile application, and other online  products and services (collectively, the “Services”), and  when you contact our customer service team, engage with  us on social media, or otherwise interact with us. This  policy does not apply to subscription eligibility information  we receive from and process on behalf of our enterprise  business customers and partners (defined as “Customer  Data” in the applicable agreement), but this Privacy Policy  does apply to your use of the Services, regardless of your  subscription or account type. Additional information for  individuals in the EEA, UK, and Switzerland, as well as for  California residents, can be found at the end of this  Privacy Policy. 

We may change this Privacy Policy from time to time. If we  make changes, we will notify you by revising the date at  the top of the policy and, in some cases, we may provide  you with additional notice (such as adding a statement to  our website homepage or sending you a notification). We  encourage you to review the Privacy Policy whenever you  access the Services or otherwise interact with us to stay  informed about our information practices and the choices  available to you.

Collection of Information 

Information You Provide to Us 

We collect information when you register for an account,  participate in interactive features (like by submitting a  hypnosis rating or completing a check-in), fill out a form or  a survey, participate in a contest or promotion, make a  purchase, communicate with us via social media sites,  request customer support, or otherwise communicate with  us. The information you may provide includes your name,  email, password, street address, payment method  information, goals, previous hypnosis experience, moods  and reflections you provide during check-ins, feedback  and survey responses, and other information about you  included within your messages to us or otherwise provided  via the Services. Some users also provide health-related  information in connection with providing feedback or other  messages to us, and we process that information  consistent with the purpose for which it was provided. 

Other Information About Your Use of the Services 

When you use our Services, we collect the following  information about you: 

  • Usage Information: Whenever you use our Services, we collect usage information, such as the sessions you use ;or content you listen to, what screens or features you access,  and other similar types of usage information.
  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration  date, and time and date of the transaction. 
  • Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed,  your IP address, and the page you visited before navigating  to our websites. 
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version,  device identifiers set by your device operating system, and  mobile network information (like your connection type, carrier  and region). 
  • Information we Record: On some occasions, we may record phone or video calls with your consent, such as in connection with our training program or when you provide us  with feedback or market research. 
  • Information we Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to  derive the approximate location of your device. We also use  your first name to make an educated guess about your  gender and use information about your activity to help  determine the likelihood of you continuing to use our  Services in the future (which we hope will be the case!). 
  • Information Collected by Cookies and Similar Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. 

Information We Collect from Other Sources

We also obtain information about you from other sources,  including transaction information from third-party app  stores you use to install our app or purchase a  subscription, and name and contact information from third party calendar services. Additionally, if you create or log  into your account through a social media service account,  we will have access to certain information from that  account, such as your name and other account  information, in accordance with the authorization  procedures set by that social media service. Finally, we  may obtain information about you from publicly available  sources, marketing and advertising partners, consumer  research platforms, and/or business contact databases. 

Use of Information 

We use the information we collect to: 

  • Provide, maintain and improve our Services, including debugging to identify and repair errors, and developing new products and services; 
  • Process transactions and fulfill orders; 
  • Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages; 
  • Communicate with you about products, services, and events offered by Mind Mastered and others, request feedback, and send news, gifts or other information we think will be of  interest to you (see the “Your Choices” section below for  information on how to opt out of marketing messages);
  • Monitor and analyze trends, usage, and activities in connection with our Services; 
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Mind Mastered and others, including to enforce our  agreements and policies. If you feel your transaction was  declined in error, please contact us for assistance at  [email protected]
  • Comply with the law, such as by processing transactional records for tax filings and other compliance activities; 
  • Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior; and 
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards. 

Sharing of Information 

We share information about you as follows and as  otherwise described in this Privacy Policy or at the time of  collection: 

  • With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors and other service providers; 
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including court order,  subpoena, or other lawful requests by public authorities to  meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Mind  Mastered or others; 
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; 
  • Between and among Mind Mastered and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and 
  • With your consent or at your direction. For instance, you may choose to share actions you take on our Services with third party social media services via the integrated tools we provide via our Services. 

We also share aggregated or other information not subject  to obligations under the data protection laws of your  jurisdiction with third parties. For example, we sometimes  share aggregate information with research organizations  to help facilitate their research. 

Advertising and Analytics Services Provided  by Others 

We allow others to provide analytics services and serve  advertisements on our behalf across the web and in  mobile applications. These entities use cookies, web  beacons, device identifiers and other technologies to  collect information about your use of the Services and  other websites and online services, including your IP 

address, device identifiers, web browser, mobile network  information, pages viewed, time spent on pages or in  apps, links clicked, and conversion information. This  information may be used by Mind Mastered and others to,  among other things, analyze and track data, determine the  popularity of certain content, deliver advertising and  content targeted to your interests on our Services and  other websites and online services, and better understand  your online activity. You can disable cookies used for  advertising purposes through your device. Your mobile  device should include a feature that allows you to opt out  of having certain information collected through apps used  for behavioral advertising purposes. 

Data Transfer 

Mind Mastered is based in the United States and  processes information in the United States, which may not  provide equivalent levels of data protection as your home  jurisdiction. 

Your Choices 

Account Information 

You may update certain account information you provide  to us (such as your password, name and email address)  by logging into your account or contacting us through our  

Help Center at [email protected]. If you  wish to disable your account, please contact us at 

[email protected], but note that we retain  certain information when required or permitted by law. We  also retain cached or archived copies of information about  you for a certain period of time. 

Promotional Communications 

You may opt out of receiving promotional emails from Mind  Mastered by following the instructions in those emails or  by logging into your account. If you opt out, we may still  send you non-promotional emails, such as those about  your account or our ongoing business relations. 

Mobile Push Notifications/Alerts 

With your consent, we send promotional and other push  notifications to your mobile device. You can deactivate  these messages at any time by changing the notification  settings on your mobile device. 

Data Access and Deletion 

Subject to certain limits and conditions provided under law,  we honor the exercise of the right of access or deletion for  all of our users, regardless of their location. Any Mind  Mastered user may exercise this right by deleting their  profile from the Mind Mastered app or website, or by  contacting us at [email protected].

Information for Individuals in Switzerland,  UK and the EEA 

The sections below apply to you if you use our Services  while in Switzerland, the United Kingdom or the European  Economic Area (collectively, “Europe”)., Inc. is the data controller for personal  data governed by this Privacy Policy. 

Legal Basis for Processing 

When we process your personal data we will only do so in  the following situations: 

  • As necessary to perform our responsibilities under our contract with you (like processing payments and providing the products or services you have requested); 
  • When we have a legitimate interest in processing your personal data, including to communicate with you about changes to our Services, to help secure and improve our  Services (including to prevent fraud) and to analyze use of  our Services; 
  • As necessary to comply with our legal obligations; and • When we have your consent to do so. 

Data Retention 

We retain personal data for no longer than is necessary for  the purposes for which it is processed, unless applicable  law requires storage for a longer period of time.

Data Subject Requests 

Subject to certain limits and conditions provided under law,  you have the following rights: 

  • You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or made available in a portable form. 
  • You also have the right to object to certain processing (like receiving direct marketing), or request that we restrict processing in certain circumstances (like to retain but not  further process pending resolution of a claim). 
  • When we ask for your consent, you may withdraw that consent at any time. 
  • You have the right to file a complaint regarding our data protection practices with a supervisory authority. Please see this directory for contact details: about-edpb/board/members_en. If you are in Switzerland,  please visit this FDPIC site for contact details: https://  If you are in the United Kingdom, please see this site for  contact details:

If you would like to exercise any of these rights and can’t  do so directly via the Services or your device, you may  contact us as indicated below. 

Information for California Residents 

This section provides additional disclosures required by  the California Consumer Privacy Act (or “CCPA”).

Please see the paragraph below for a list of the personal  information we have collected about California consumers  in the last 12 months, along with our business and  commercial purposes and categories of third parties with  whom this information may be shared. For more details  about the personal information we collect, including the  categories of sources, please see the “Collection of  Information” section above. 

Categories of personal information we collect 

Identifiers , such as your name, phone number, email  address, social media handle, and unique identifiers (like  IP address) tied to your browser or device. Characteristics  of protected classifications under state or federal law ,  such as gender and age. Commercial information , such  as your payment information and Mind Mastered product  or service purchases. Approximate geolocation data.  Internet or other electronic network activity, such as  browsing behavior and information about your usage and  interactions with our Services. Audio, electronic, visual, or  similar information, such as profile photo or personal  information you may provide during customer support calls  and call recordings. Other personal information you  provide, including opinions, preferences, goals and  previous hypnosis experience and other personal  information contained in product reviews, surveys, or  communications. Inferences drawn from the above, such  as product interests, and purchasing insights.

Business or commercial purposes for which we may use  your information 

Performing or providing our services, such as to maintain  accounts, provide customer service, process orders and  transactions, and verify customer information. Improving  and maintaining our Services, such as by improving our  Services and developing new products and services.  Debugging, such as to identify and repair errors and other  functionality issues. Communicate with you about  marketing and other relationship or transactional  messages. Analyze usage, such as by monitoring trends  and activities in connection with use of our Services.  Personalize your online experience , such as by tailoring  the content and ads you see on our Services and on other  platforms based on your preferences, interests, and  browsing behavior. Legal reasons, such as to help detect  and protect against security incidents, or other malicious,  deceptive, fraudulent, or illegal activity. 

Parties with whom information may be shared 

Companies that provide services to us, such as those that  assist us with customer support, subscription and order  fulfillment, advertising measurement, communications and  surveys, data analytics, fraud prevention, cloud storage,  bug fix management and logging, and payment  processing. Third parties with whom you consent to  sharing your information, such as with social media  services or academic researchers. Our advertisers and 

marketing partners, such as partners that help determine  the popularity of content, deliver advertising and content  targeted to your interests, and assist in better  understanding your online activity. Government entities or  other third parties for legal reasons, such as to comply  with law or for other legal reasons. 

Subject to certain limitations and exceptions, the CCPA  provides California consumers the right to request to know  more details about the categories and specific pieces of  personal information, to delete their personal information,  to opt out of any “sales” that may be occurring, and to not  be discriminated against for exercising these rights. 

We do not “sell” the personal information we collect (and  will not sell it in the future without providing a right to opt  out). We do allow our advertising partners to collect certain  device identifiers and electronic network activity via our  Services to show ads that are targeted to your interests on  other platforms. To opt out, you can change the settings in  the cookie section of your devise. By changing your cookie  settings you disable ad trackers on our website and can  adjust your mobile device settings to limit ad tracking via  the mobile app. 

California consumers may make a rights request by  emailing us at [email protected]. We will  verify your request by asking you to provide information  that matches information we have on file about you.  Consumers can also designate an authorized agent to 

exercise these rights on their behalf. Authorized agents  should submit requests through the same channels, but  we will require proof that the person is authorized to act on  your behalf and may also still ask you to verify your  identity with us directly. 

Notice of Financial Incentives: We offer various financial  incentives. For example, we may provide incentives to  customers who participate in a survey or provide  testimonials. When you participate in a financial incentive,  we collect personal information from you, such as  identifiers (like your name and email address) and  information about your experiences using our Services.  You can opt of a financial incentive by following the sign up or participation instructions provided. In some cases,  we may provide additional terms and conditions for a  financial incentive, which we will provide to you when you  sign up. The value of your personal information is  reasonably related to the value of the offer or discount  presented to you. 

Mind Mastered strives to make this privacy policy  accessible in line with the World Wide Web Consortium’s  Web Content Accessibility Guidelines, version 2.1. 

Contact Us 

If you have any questions about this Privacy Policy, please  contact us at: [email protected]